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Re: ameda purely yours troubleshooting

Posted: Thu Jul 30, 2015 10:41 pm
by Penguin
Mummy woo! wrote:
Penguin wrote::( A fortnight after I contacted them with my urgent request and several chasings-up, Head Office have told me to deal directly with Ameda. I would have thought that ABA would have been more sympathetic and supportive to the whole "I need a working breastpump so I can feed my baby" situation :(
Do you want a refund at this point? I'd suggest this is a major failure and you should be able to get a refund from the merchant or manufacturer - you could call your local fair trading office for advice - ours are excellent and very helpful.
Yes I want a refund so I can buy another pump. I wanted that when I called HO a fortnight ago asking for an urgent refund. When I followed up last week when I hadn't heard back I told them I had very little freezer stash and needed to get this resolved ASAP, and I still had to chase them up today.

I will start playing hard ball if they don't refund me tomorrow. I'm just disappointed that I have to.

Re: ameda purely yours troubleshooting

Posted: Fri Jul 31, 2015 1:44 pm
by Penguin
Head Office can't/ won't help me. I'm going to lodge a complaint with fair trading.

I'm gutted that when I called ABA urgently a fortnight ago it took me two lots of chasing up non-replies to be offered the 'solution' that I initially contacted them about being unsatisfactory. If ABA as a business can't be trusted to deal with "I need urgent help to get milk for my baby" then who can :(

Re: ameda purely yours troubleshooting

Posted: Fri Jul 31, 2015 8:19 pm
by nobunnies
I'd suggest that's exactly why ABA isn't in the breast pump selling business any more - they just don't have the resources to meet needs like yours, which aren't unrealistic. It's just a shame that you had to find it out the hard way.

Re: ameda purely yours troubleshooting

Posted: Mon Aug 03, 2015 3:02 pm
by Penguin
for those playing along at home, HO are refunding me today

Re: ameda purely yours troubleshooting

Posted: Mon Aug 03, 2015 3:32 pm
by Parla.
Penguin wrote:for those playing along at home, HO are refunding me today
I'm glad you've got a resolution.

Re: ameda purely yours troubleshooting

Posted: Mon Aug 03, 2015 7:36 pm
by Esther
Parla. wrote:
Penguin wrote:for those playing along at home, HO are refunding me today
I'm glad you've got a resolution.
x2

Re: ameda purely yours troubleshooting

Posted: Mon Aug 03, 2015 7:59 pm
by Mummy woo!
What a relief Penguin - it is a shame you had to push this hard but I'm glad you will be able to secure a more reliable pump now.